No matter what industry you’re in, sometimes business can drive you barking mad, right? Trust me, I get it! But, even on the most hectic and insane days (and there will be many when running a small business!), it’s important to remain cool, calm, and collected for the sake of your customers. Because, after all, your customers are the reason you are in business to begin with! That’s why it’s crucial to have stellar customer service across the board, and that starts with your employees. Each employee is a direct reflection of your business and you need to instill a sense of pride and a pawsitive attitude when it comes to pet grooming.
Even though groomers spend a majority of their time with pets, being able to successfully interact with their human counterparts is equally as important. Here at Puff and Fluff, we make a point to make each and every one of our clients feel valued, appreciated, and cared for. Pets are not just animals to us – they are extensions of our family. We want all of our customers to leave feline fine and it all begins with excellent customer service.
However, great customer service is more than simple politeness and niceties. It’s about engaging the customer and making folks feel like they’re truly a part of your mission. From in-store events and promotions to online interactions, we strive to include our customers in everything we do! We value any and all feedback and use it to make our grooming business even better. If you have tips, suggestions, or questions about our services, we want to know!
When it comes to pet grooming, it’s also important to remember that many pet owners may be nervous or hesitant about leaving their pets at your shop. This is totally understandable and the team at Puff and Fluff is happy to answer any customer questions to alleviate stress. We are pet parents ourselves and we understand our client’s concerns! It’s always important to put yourself in your customer’s shoes – never, ever belittle your customers or ignore their fears.
Another tip in pet grooming is to never insult a client’s pet! Rather than saying “that’s a nasty cat,” suggest ways to address any behavioral issues or concerns. Ultimately, you want your clients to create good buzz for your salon, so don’t do anything that will have their hackles up! Additionally, it’s always a good idea to follow up with your customers. At Puff and Fluff, we send an email to our clients after every appointment, providing them the opportunity to give any feedback they may have!
Lastly, never keep your customers waiting. Even on the busiest of days, you need to address every person and pet as they walk through your door with a smile and a warm, welcoming atmosphere! Now, take our word for it and visit one of our four Puff and Fluff locations today– we can’t wait to meet you!